Do chatbots dream of electric sheep? Chatbots are fully automated programs which enable the customers to communicate with companies at any time. Many companies today have already implemented them into their websites. The bots generally work by asking simple questions then collecting and assessing the customer’s answers for relevant information. “Legal” chatbots are particularly useful for companies because they are always available to clients and can present the attorney with case-relevant data gathered in the “client interview”.
The entire article by Patrick Prior, who also asserts that legal chatbots will be an important topic LEGAL ®EVOLUTION 2017, can be read online in the eMagazine of Legalbusinessworld.
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